UX Research > Analytics
Secondary Research DOES NOT replace Primary Research
1. Why would you spend time doing secondary research?
The number one reason to do Secondary Research is that it’s quick and very cost-effective.
That said, it should never replace primary research.
What secondary research is
Secondary research (Deskresearch/Landscape Analysis) is pre-existing base of knowledge that was done by a (former) colleague or an external agency that can inform your work. It can be very useful to your project because it gives you the historical and contextual knowledge you may need.
We distinguish internal and external secondary research:
A. Internal
Internal Secondary research is done by someone from inside the organisation itself; your (former) colleague.
Look for:
- Shared repositories
- Previously produced materials
B. External
External Secondary Research is performed inside your organisation. The results of this type of research was conducted previously and is only relevant if that subjects is similar to yours.
Look for:
- Industry reports
- Academic papers
- Market research
- case studies
2: How the two pillars of secondary research work together
Within your organisation you should be able to find previous research into personas, user journeys or task flows and even interview transcripts. Often you can find reports of previous research that is related to the subject you are researching.
Make sure that this information is still relevant before you use it.
If it is, combine the information from the internal pillar with information from the external pillar to verify (and reinforce) your own findings from primary research.
3. What to watch out for when conduction secondary research
Stakeholders who have the most skin in the game also influence the process the most since they rely so much on it being successful. Make sure to manage them closely by:
- Planning your interviews around the key stakeholders first
- Understanding what important questions you need to get answers to
- Uncovering the constraints that you will deal with.
4. What the process looks like

And this is why we do it:
- To formulate better questions for primary research
- To speed up the team’s knowledge of the problem space
- To refine existing assumptions (or form new ones)
- Helps the team ask the right questions from domain experts and stakeholders
The downloadable guide contains all the information you need to get your project started without hick-ups. Click on the link below to download your free copy!
Other authors and downloads
Jill DaSilva (2020). A Guide to Competitive Analysis for UX Design
https://xd.adobe.com/ideas/process/user-research/guide-to-competitive-analysis-ux-design/
Usability geek (Steven Douglas). How To Do A UX Competitor Analysis: A Step By Step Guide
https://usabilitygeek.com/how-to-do-ux-competitor-analysis/
uxplanet.org (2020). Top Things to Know About UX Competitive Analysis
https://uxplanet.org/top-things-to-know-about-ux-competitive-analysis-d91689fd8b36
Lilya Khimchenko (2021). The Complete Guide to a UX Competitive Analysis
https://arounda.agency/blog/the-complete-guide-to-a-ux-competitive-analysis



