This is the real flow of a User-Centered design process. Mighty pretty isn’t it?

I redesigned this based on a similar one made by Joan Lumanauw (https://www.slideshare.net/JoanLumanauw/ux-lesson-2-user-research – see slide 34).

But what does ‘user-centered’ mean though? To me, it means building your product around the user’s needs. The ‘user’ being the person you are designing the product for so that they can interact with your company and whatever it is that you want them to purchase, download, or leave behind.

It means finding out as much as possible about that customer without being intrusive and without asking them.

Wh